Terrapin Family,
We hope that you and your loved ones remain safe and healthy during this uncertain time.
Like all of you, Maryland Athletics is facing an extraordinary challenge. We recognize the significant hardships caused by the emergence of COVID-19, and, in consideration of this unprecedented situation, we feel that it is important to be flexible.
As such, we have made adjustments to our Terrapin Club, football, and men's and women's basketball season ticket timelines and refund policies for the 2020-21 athletic season. These adjustments are detailed below:
Football Season Tickets
While we do not currently expect changes to the upcoming football season, if the 2020 season (or any part thereof) were to be canceled, we will adjust our refund policy to provide the following options for your season ticket payment:
-
110% Ticket Credit, applicable to ticket purchases made through 2021. For example, if you paid $100 for your tickets, you will receive $110 in ticket credit. Some exclusions will apply, and more information will be released this summer.
-
Transfer of payment(s) to the 2021 season (home schedule includes West Virginia, Penn State, Michigan, Iowa)
-
Full refund (Prorated if the season is only partially canceled)
Mezzanine seat holders will be offered the same policy options as listed above for their annual per-seat contributions.
Additionally, to provide increased flexibility, we have expanded our interest-free payment plan for new season ticket commitments to extend through the month of September. Any 2020 football season ticket holder who is currently on a payment plan and needs more time to pay can reach out to the Terrapin Ticket Office at 1.800.IM.A.TERP or terptix@umd.edu for extended payment plan options.
If you have any questions, please contact the Terrapin Ticket Office at 1.800.IM.A.TERP or terptix@umd.edu.
Men's Basketball Season Tickets
As previously announced, we are postponing our planned Men's Basketball Seat Adjustment until Spring 2021. A full timeline of the 2021 Seat Adjustment will be announced at a later date.
Terrapin Club members who renew their season tickets and donation by the June 30, 2020 deadline will have the opportunity to request a seat upgrade for the 2020-21 season through the renewal process. The seat upgrade will provide interested members with an online appointment time based on Terpoint priority. Seat upgrade appointments will take place the week of July 20 and will feature a 3D map and an interactive seating chart to help visualize the view of the court.
While there will be no full seat adjustment this year, this online seat upgrade process will afford those members who have improved their Terpoint priority rank the chance to better their seat location for the 2020-21 season.
If you have any questions, please contact the Terrapin Club at 301.314.7020 or tclub@umd.edu.
The same refund policy, as noted in the above "Football Season Tickets" Section, will apply.
Women's Basketball Season Tickets
The season ticket renewal deadline has been extended until June 30, 2020. Fans can renew their season tickets via their online application or by contacting the Terrapin Ticket Office at 301-314-7070. Fans can indicate seat upgrade requests on their online applications. All upgrades will be handled in Terpoint priority order beginning July 13th
The same refund policy, as noted in the above "Football Season Tickets" Section, will apply.
Terrapin Club
Donations to the Terrapin Club fund the scholarships and support 500+ Maryland student-athletes. Contributions to the Terrapin Club are non-refundable.Â
To make your 2020 Terrapin Club donation, click HERE.
This is a difficult situation, and we understand that we are unable to provide the perfect solution for everyone. That said, any updates or changes to the above plans will be made with our fans in mind. If adjustments are made, we will proactively communicate them with you as soon as possible.
Though times are uncertain, we know that your continued support and belief in One Maryland will bring us back together again. As you always have, we know that you will be there to cheer us on when that time comes.
Until then, please keep yourselves and your loved ones safe and healthy.
Sincerely,
Maryland Athletics
