University of Maryland Athletics

The XFINITY Center is designed with parking, power assisted doors, restrooms, concessions, water fountains, ATM's, closed captioning and seating areas accessible to guests with disabilities.
  Assisted listening devices are available upon request at the XFINITY Center. Please visit Fan Assistance located behind Section 105.
  The XFINITY Center is a clear bag facility. For further information, please see our full policy here. Whenever possible, items should be carried in a compliant clear bag. However, should you or a guest possess a non-compliant bag necessary for a medical need (to carry special equipment, to keep medicine cold, etc.), please check in with event staff at your gate and ask to speak to a supervisor. It will be searched and tagged to notify other staff that the bag has been inspected.
  Closed captioning of the game public address announcements will be available on four ribbon boards on the corners of the arena.
  Elevators are located on the east side of the XFINITY Center that provide access to the Ground, Plaza (2nd Level), and Concourse (3rd Level) Levels. An additional elevator near Gate F provides access between the Plaza and Concourse Levels.
  Entrances for our guests with disabilities are available at the following four (4) locations at XFINITY Center:

• Gate C: Southeast corner of the arena on the Ground Level
• Gate D: Northeast corner of the arena on the Ground Level
• Gate E: Southwest corner of the arena on the Concourse Level
• Gate F: Northwest corner of the arena on the Concourse Level (Student Entrance)

First Aid is located behind Section 209 on the Concourse Level (3rd Level) of XFINITY Center. Paramedics and ambulances are available during Terrapin Basketball games. If needed, please contact the nearest Maryland guest service representative, usher, arena security personnel, or police officer for assistance.
  Guests entering The XFINITY Center may be subject to search via walkthrough metal detectors or handheld wands. If you or a guest cannot partake in metal detection due to a medical condition or disability, please check in with event staff at your gate for an alternative screening process.
  Accessible parking for basketball games is available in Terrapin Trail Garage (Lot 6). If you are attending a basketball game and require accessible parking, the following parking options are available for you:

1. Purchase your game day permit in advance. Show both your game day permit and your ADA permit to the attendants at Terrapin Trail Garage, where lot admission will be granted without payment. Both permits must be displayed upon parking inside Terrapin Trail Garage.
2. Purchase your game day permit on-site at Terrapin Trail Garage (Lot 6). These on-site purchases may only be made with credit card, and are permitted only for those with ADA placards. Permits bought on-site will cost $20 for non-conference games and $23 for conference games.

A basketball parking map is available here. Additional information is available by referring to the University of Maryland Transportation website at www.transportation.umd.edu or by calling the Department of Transportation Services directly at (301) 314-PARK.
  The XFINITY Center’s full Prohibited Items policy can be found at this link. For some items, exceptions will be made for those with medical requirements and/or disabilities.
  Questions not answered on this page relating to accessibility may be directed to the Maryland Athletic Department by calling 800-462-TERP or by emailing terpsgameday@umd.edu.
  Each of the 37 restrooms located conveniently throughout XFINITY Center is ADA compliant and accessible to our guests with disabilities. However, for the comfort of our disabled guests, four (4) private bathrooms have been designated exclusively for their use:

• At the top of Sections 105 and 110 on the Plaza Level (2nd level).
• Behind Sections 122 and 217 on the Concourse Level (3rd level).

Disabled seating is available at three locations throughout XFINITY Center:

• At the top of Section 110 on the Plaza Level (2nd Level) on the Northeast side of XFINITY Center
• At the top of Section 105 on the Plaza Level (2nd Level) on the Southeast side of XFINITY Center
• At the bottom of Section 107 on the East side of XFINITY Center*
• At the top of Section 216 on the North side of the XFINITY Center
• At the top of Section 225 on the Southwest side of the XFINITY Center

*This seating area for UMD students and is accessible by entering XFINITY Center through Gate C at the Southeast corner on the Ground Level and proceeding inside to the third door on the left (marked "To Arena/Event Level). A wheelchair ramp is available at this location.

To purchase tickets for these areas, please visit our website and click on the Accessible Seating Link. For questions, please contact the Maryland Athletics Ticket Office by phone at 301-314-7070 or 800-IM-A-TERP or via email at terptix@umd.edu.  
  Service animals are allowed inside The XFINITY Center. If possible, please email terpsgameday@umd.edu in advance of your trip to campus so we may notify event staff to be aware of your arrival to the game. Emotional support animals are not generally allowed in The XFINITY Center.  However, exceptions may be made on a case-by-case basis once the individual has completed an interactive accommodation process with the university ADA/504 Coordinator.
  Wheelchairs are not provided at The XFINITY Center. All guests requiring a wheelchair must provide them for their own use. If a guest requires medical attention or mobility assistance, please notify the closest event staff member or first aid staff.
  The University of Maryland, as an equal opportunity/affirmative action institution, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of Maryland is committed to a policy of nondiscrimination and equal opportunity for all persons regardless of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, height, weight, or veteran status in employment, educational programs and activities, and admissions.
 
The ADA/504 Coordinator coordinates compliance with the nondiscrimination requirements of Section 504 of the Rehabilitation Act, the Americans with Disabilities Act (ADA) and all applicable federal and state regulations. The office addresses accessibility issues and reports of disability-based discrimination on campus.
 
The University of Maryland has adopted internal complaint resolution procedures providing for prompt, equitable and impartial resolution of complaints alleging any action prohibited by the ADA or Section 504.
 
To contact the ADA/504 Coordinator’s office:
Phone: 301-405-2841
Email: adacoordinator@umd.edu