May 19, 2005

POSITION VACANCY

POSITION TITLE:                Help Desk Coordinator (Tier one)

DEPARTMENT:                    Intercollegiate Athletics

CATEGORY:                         Full-time, Exempt Contingent II

RESPONSIBILITIES:     Responds to and diagnoses problems through discussions with users and technical peers in a Windows XP and 2000/2003 MS Office environment. Duties include being the first point of contact for persons contacting the help desk. The successful candidate will maintain call logs, escalate problems to appropriate solver groups and management, and will be responsible for assisting with reporting and process improvement initiatives. Specific responsibilities include: providing user support to troubleshoot and resolve hardware, software, and network services problems/questions (i.e. disk drive maintenance, printer malfunctions, network problems); loading software updates; providing user training when necessary; serving as liaison for repairs and system board replacements as needed; and other duties as assigned by the Director of Information Technology. 

QUALIFICATIONS:  Bachelor's degree in an information technology related field or equivalent experience, education, and/or training.  2 years experience in desktop support preferred.  Prior experience with Windows XP/2000/NT, Office XP/2003, and virus protection software are necessary. Good oral and written communication and customer service skills.  Special consideration given to candidates with Apple OS X experience.

SALARY:        Commensurate with experience. 

BENEFITS:    22 days annual leave; 3 days personal leave; 14 paid holidays; 15 days sick leave each year.  Health insurance, retirement and tuition remission benefits provided.

POSITION AVAILABLE:     July 1, 2005

APPLICATION:  For best consideration, send a cover letter, current resume, and the names, addresses and telephone numbers of three professional references by June 3, 2005 to:

Ms. Lisa Lepore

Dept. of Intercollegiate Athletics

University of Maryland

2608 Comcast Center

College Park, MD 20742

                                    FAX:  301-314-7149

                                    Email: terpjobs-athletics@umail.umd.edu