July 21, 2010

POSITION TITLE: Member Services Coordinator

DEPARTMENT: Intercollegiate Athletics

CATEGORY: Full-time Exempt (100037)

RESPONSIBILITIES: This individual will assist the Executive Director of the Terrapin Club with specific duties to include managing the day-to-day operations of the athletic development office's gift processing including the processing and acknowledgement of all gifts, annual renewals, and multi-year pledge reminders. The Coordinator will serve as the lead staff member for the donor data system, managing reporting, running priority points and system maintenance. This individual will be responsible for coordinating mass mailings for the annual scholarship fund, and will be responsible for compiling and distributing regular email mass communications, as well as Terrapin Club website maintenance. The Coordinator will be responsible for excellent customer service to Terrapin Club members, helping to answer and resolve donor questions and concerns regarding membership. This position will oversee student workers, and perform other duties as assigned.

QUALIFICATIONS: A minimum of five year's experience in gift processing and data system management in an athletic or similar environment. Must have the ability to communicate effectively with a diverse population. Must have strong customer service skills and ability to handle multiple tasks and assignments. Experience with Paciolan, PacMail, BSR Advance, Microsoft Word and Excel preferred.

SALARY: Commensurate with experience.

POSITION AVAILABLE: Immediately.

APPLICATION: Submit applications electronically at http://jobs.umd.edu. Search for Position Number 100037. For best consideration applications should include: (1) cover letter, (2) resume, and (3) names and addresses of at least three references. More information on Maryland Athletics can be found at www.umterps.com. The University of Maryland is an equal opportunity affirmative action employer. Women and minorities are encouraged to apply.