The IT Desktop Support Specialist must provide exemplary Customer Service and Communication: Demonstrate an ability to communicate technical terms, policies, and difficult messages to end users in a service oriented fashion. Provide one-on-one instructions/training/guidance to end users and student helpdesk staff on use of hardware/software and standard procedures.
Provide exemplary customer service across all levels of the organization; embrace a never-say-no attitude when addressing customer issues. Follow established guidelines and standards to communicate consistent messages aligned with other members of IT. Hardware: Installation and maintenance of computer hardware and software (PC/MAC), support of local and network printers, basic telecommunications equipment troubleshooting, hardware & software inventories & licensing compliance. Support end users, local and across other athletic department facilities.
Provide Game Day Support including setup, installation, and configuration of stat monitors, game scorer, printers, and wireless connectivity. Provide vital and essential troubleshooting for internal and external customers during the sporting events.
Act as the team lead in directing IT strategies/projects to student assistants during game day Football, Men's/Women's Basketball and predetermined athletic sponsored events. Assist in the development and execution of strategies in delivering effective support to appointed ICA IT department projects. Assist with various other duties as assigned by the Director of Information Technology.
Bachelor's degree in an information technology related field with a minimum of 1 year of experience or 5-7 years experience without a Bachelor's degree and/or other equivalent education/training in desktop support, installing and configuring Microsoft Windows 7, Microsoft Office, Mac OS X, system security and virus protection software is required.
Must be able to provide excellent customer service. Must be able to work independently and cooperatively as needed to research and resolve the most difficult and complex problems; must be able to use discretion and judgement to develop and execute strategies to deliver effective support in an independent environment.
Experience working Athletics or Higher Education preferred. Also preferred: Help Desk ticketing systems; and/or supporting Mobile devices including Android, IOS and Windows; a background in graphic design; knowledge of Paciolan, StatCrew, Daktronics, Stat Broadcast and other intercollegiate athletic software; as well as strong administrative skills. MCP, A+, or equivalent certifications preferred.
To Apply: Submit applications electronically at https://ejobs.umd.edu.
Search for position number 111578. For best consideration applications should include (1) cover letter, (2) resume, and (3) names and contact information of at least three references.
Application Deadline: April 25, 2017
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.
